At Platza, we (“Platza”, “Platform”, “we”, “us”, “our”, “ours”) recognize the importance of protecting your (the visitors, “Sellers”, “Buyers”, “you”, “yourself”, “yours”) privacy and security. As an online marketplace operating in Lebanon, we understand the importance of maintaining the confidentiality and security of your data. This Privacy Policy explains how Platza collects, uses, shares, and safeguards your information when you interact with our Platform, including your access, browse, visit, selling, or purchasing on the Platform. It also outlines your rights and choices regarding your personal information.

 

By accessing our Platform or by using our services, you are giving your free consent and allow us to collect and use the information, without the need for your written consent in this regard.

 

Scope of This Privacy Policy

 

This Privacy Policy applies to all visitors, Buyers, and Sellers (the “Users”) using Platza’s website, mobile applications, and other services. It governs:

• The personal and non-personal data collected through your interactions with Platza.
• The handling of data shared during transactions, account creation, or communication with Platza.
• Data collected via cookies, third-party integrations, and analytics tools.

 

Personal Identifying Information We Collect and Use

 

Platza collects various types of information to enhance your experience and provide seamless marketplace services.

 

1. Information You Provide Directly

 

Buyer Information, including but not limited to:

 

• Name, email address, phone number, order history and shipping address.
• Payment details, such as credit card information or bank account details.
• Account preferences and saved settings.

Seller Information, including but not limited to:

 

• Business name, address, contact details, and tax registration information.
• Banking details for payouts and invoicing.
• Product listings, inventory details, and order history.

 

2. Information Collected Automatically, including but not limited to:

 

• Device type, IP address, browser type, and operating system.
• Location data (if enabled).
• Browsing behavior, including pages viewed, search queries, and time spent on the Platform.

 

Information To Third Parties

 

We may share some data with selected third parties that are legally bound to provide suitable protection and security measures. They are only allowed to use such data solely for specific purposes.

 

How We Use Your Personal Information

 

• To Provide Core Services: Process orders, manage listings, enable payouts, offer recommendations, improve services.
• To Enhance User Experience: Improve functionality, customize experiences, support features like wish lists and saved carts.
• For Security and Fraud Prevention: Detect fraud, verify users, ensure secure use of the Platform.
• For Marketing and Communication: Send promotional content, request feedback, and share important updates.

 

Personal Identifying Information We Disclose to Third Parties

 

We do not share your personal identifying information with third parties for their direct marketing without your explicit consent. We only share it under the following circumstances:

 

1. With Service Providers

• Logistics companies for deliveries.
• Payment processors for transactions.
• Marketing agencies for campaigns and analytics.

 

2. Legal Compliance and Public Safety

• Comply with laws or court orders.
• Protect safety and prevent fraud.

 

3. Business Transfers

If Platza is acquired or merged, your data may be transferred. You will be notified of such changes.

 

Cookies and Tracking Technologies

 

1. What Are Cookies?

Cookies are small data files stored on your device. They help remember preferences and enhance user experience.

 

2. How Platza Uses Cookies

• Save login credentials.
• Track browsing for personalized results.
• Analyze performance and resolve issues.

 

3. Managing Cookies

 

You can disable or delete cookies through your browser, but this may affect Platform functionality.

 

Protecting Children’s Privacy

We do not knowingly collect information from children under 18 without parental consent.

 

How We Protect Your Information

 

• Data Encryption: Sensitive data is encrypted during transmission.
• Access Controls: Only authorized staff can access your data.
• System Monitoring: Continuous monitoring for threats or breaches.

 

In the event of a data breach, affected users will be notified and remedial actions will be taken.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy & Cookies Policy, the way your personal data is collected, used, stored, or processed, or if you wish to exercise any of your data protection rights, you may contact Platza SAL:

• By Email: info@platza.co
  By Phone: 04 72 77 67

• By Mail: Corniche Al Nahr, Nahr Street, Holcom Building

 

Updates to This Privacy Policy

Platza may update this Privacy Policy at any time without prior consent. Users will be informed of significant changes via email or a prominent notice on our site.

Last edited: 20/01/2026